Returns & Exchanges

AHR Jewelry Returns & Exchanges Policy

Last Updated: [28-05-2025]

At AHR Jewelry, we want you to love your handcrafted pieces as much as we do. If you're not completely satisfied, please review our policy below.

1. Return Eligibility
✅ Accepted:

Unworn, undamaged items in original condition with all tags/packaging

Within 7 days of delivery date

Proof of purchase required

❌ Not Accepted:

Custom/personalized jewelry (unless defective)

Items showing wear, damage, or altered condition

Sale/clearance items

2. How to Return
Email contactus@ahrjewelry.com with:

Order number

Reason for return

Photos if claiming defect

We'll email a Return Authorization (RA) number

Ship to:
[Your Return Address]
Must include RA number on package

3. Refund Process
Processing Time: 3-5 business days after we receive return

Refund Method: Original payment

Deductions:

Return shipping costs (unless our error)

15% restocking fee for non-defective returns

4. Exchanges
Available for defective/wrong items only

We'll cover return shipping for our mistakes

5. Damaged/Defective Items
Contact us immediately at contactus@ahrjewelry.com with:

Order number

Photos/video of issue
We'll arrange replacement or refund

6. International Returns
Customer responsible for return shipping & customs fees

Refund amount excludes original shipping costs